Privacy Policy

Effective Date:______

This Privacy Policy (“Policy”) sets out how Your Linen Service, Inc. (“Company,” “we,” “us,” or “our”) collects, use, and share your Personal Data and the basis on which we process your Personal Data.  Please read the following carefully to understand our practices regarding your Personal Data and how we will treat it.  By accessing and using our website at [NEW SITE URL] and our related website (collectively as the “Site”), you acknowledge you have read, understand, and agree to the terms of this Policy.  If you do not agree to the terms of this Policy, please do not continue to use our Site.  By providing your Personal Data, you agree to allow Company to transfer, store or process your Personal Data pursuant to this Policy.

Our Site is not intended for those under the age of 18.  If you are not at least 18 years old, please do not use the Site, its services, or provide us with any personal data.

What types of information do we collect from you?

We collect Personal Data about the visitors to our Site and our customers so that we can better serve you.  “Personal Data” is any information that identifies, relates to, describes, or is reasonably capable of being associated with or could be linked directly or indirectly with a person.  This includes, for example, your first and last name, email address, phone number, and physical address.  We may also collect your internet protocol (IP) address.  Personal Data does not include de-identified, aggregate, or publicly available information.

If you enter into a contract for services with us and register for an account on the Site, you may pay for services through the Site. Your payment is processed by our third party payment processing service provider and we do not store your payment information.  This Policy does not apply to how your Personal Data will be handled by the third party payment processor.  Please refer to their privacy policy for the disclosure of how your payment information will be handled.

We may collect technical information about your device, such as the browser type and version, the operating system of your device, your access times, location, time zone setting, and click stream data.   Details of your visits to our Site (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or to fulfil your orders within the Site.)

How We Collect Your Information

We may collect Personal Data from you in the following ways:

• When you voluntarily provide that information as you interact with our Site, including by filling out forms on the Site or as you request estimates or services.
• If you communicate with us, for example through the Contact Us feature, we may keep a record of that correspondence.
• Details of any transactions you carry out through our Site and of the fulfilment of your requests.

We also automatically collect information as to how our visitors were directed to and how they navigate around our Site.  This information helps us understand how visitors to our Site use our services, so that we can improve our Site.

We also may use tracking technologies such as cookies and web beacons to collect data about your device and your use of our Site.  Cookies are small text files placed on your device that uniquely identify your device and which a website can transfer to a consumer’s device to keep records of his or her visit to a website.  We may serve “first party cookies” or our third party service providers may service “third party cookies,” which may be session cookies or persistent cookies.  Session cookies only last for the specific duration of your visit and are deleted when you close your browser. Persistent cookies remain on your device until you delete them or they expire.  Both types of cookies enhance user experience by recalling your use of the Internet and our Site.

There are several ways to manage cookies.

• You can control the use of cookies at the browser level, by instructing your browser to accept cookies, disabling cookies or notifying you when receiving a new cookie.  Please note that if you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.
• The Network Advertising Initiative also offers a means to opt-out of a number of advertising cookies. Please visit www.networkadvertising.org to learn more.  Note that opting-out does not mean you will no longer receive online advertising.  It does mean that the company or companies from which you opted-out will no longer deliver ads tailored to your preferences and usage patterns.

We will treat data collected by tracking technologies as Personal Data only if the data, or the information it is associated with, can be individually identified to you.

We use Google Analytics, a web analytics service from Google Inc. ("Google"), on our Site. Google Analytics uses cookies and information generated by the cookies (including your abbreviated IP address) is transmitted to and stored at a Google server in the United States. Google uses this information to assess your use of our Site, to compile activity reports, and to provide more services connected with the use of our Site. It is possible that Google may transmit this information to third parties if required by law, or if third parties process this information on behalf of Google.

Why We Collect and Use Your Information

We may use your Personal Data for our business purposes, such as:

• To carry out our obligations arising from any contracts you entered into with us;
• To respond to your requests for information and services; 
• To provide you with information about our services; 
• To allow you to participate in interactive features of our service; 
• To contact you by email, post, or telephone;
• To notify you about changes to our service; and/or
• To better understand how visitors access our Site and provide a better overall user experience.
• For other business and operating purposes, such as website administration, analytics, fraud prevention, corporate governance, and legal compliance.

We may also use your Personal Data for commercial purposes, such as to send you marketing communications, including information and offers for services that may be of interests to you.

We do not sell Personal Data.

How We May Disclose Your Personal Data

We may disclose your Personal Data in the following ways:

• To respond to your inquiries about our services, we may share your contact information with other entities, such as our suppliers or our network of laundry service companies.
• We may share your Personal Data with our service providers.  For example, we may share Personal Data with vendors who provide payment processing services, delivery services, IT services such as analytics services, or marketing services for us.
• We may disclose Personal Data in the event there is a sale or transfer of business assets, or to investigate legal issues, enforce our rights, protect our property, or protect the rights, property or safety of others, or compliance and corporate governance functions.
• We may disclose Personal Data when requested under legal process or otherwise required by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.
• We reserve the right to share Personal Data about you when we believe this to be appropriate to comply with the law or in cooperation with legal authorities; to enforce the Terms of Use governing use of this Site; or to protect the rights, property, safety, or other interests of Your Linen Service and its customers.
• We reserve the right to use and disclose de-identified, aggregate, or other non-personally identifiable information at our sole discretion.

Security

We use reasonable technical and organizational security measures to ensure the security of your Personal Data.

While we take appropriate, commercially reasonable steps necessary to ensure that your data is treated securely and in accordance with this Policy, it is important to recognize that the transmission of information via the Internet is never completely secure.  Although we do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Site.  Any transmission is done at your own risk.

By using the Site or providing Personal Data to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site.  Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Transfer Of Your Personal Data

The Company is a corporation located in the United States. Your information, including Personal Data, is processed at our operating offices and in any other places where our service providers are located. It means that this information may be transferred to — and maintained on — computers located outside of your country and where the data protection laws may differ than those from your jurisdiction. We take reasonably necessary steps to ensure that your Personal Data is treated securely and in accordance with this Policy.

Collection and Use of Information from Children

As indicated above, our Site is not intended for children. We do not knowingly collect Personal Data from children and have no actual knowledge that anyone under the age of 16 has provided Personal Data to us.  None of the features of our Site is designed to attract children.  In the event that we learn that a person under the age of 16 has provided Personal Data to us, we will delete such Personal Data as soon as possible.

Your Privacy Rights

You have the right to opt out of receiving communications for marketing purposes. You can exercise your right to prevent such processing by clicking the “unsubscribe” link in the email you receive, or by contacting us at [provide an email address specifically for opt outs/other privacy concerns].  We will process your request as soon as possible in accordance with applicable law, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe request is processed.

Additionally, we may continue to send you operational information regarding our Site, such as information about changes to our policies and other notices and disclosures required by law. Generally, users cannot opt-out of these communications, but they will be primarily informational in nature, rather than promotional.

If you are a Virginia resident, you also have the following consumer rights:

You have the Right to Access: you have the right to ask us to confirm whether or not we are processing your Personal Data and to access such Personal Data.

You have the Right to Correction: you have the right to ask us to correct any of the Personal Data we have collected about you if they are inaccurate, taking into account the nature of the Personal Data and processing purposes.

You have the Right to Delete: you have the right to ask us to delete any Personal Data we have collected about you, whether provided by you or that we have obtained about you.

You have the Right to Portability: you have the right to obtain a copy of the Personal Data that we have processed about you in a portable and reasonably readily usable format to the extent technically feasible, where processing is carried out by automated means.

You have the Right to Opt-Out of the processing of Personal Data for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects for you.

Note that some of the above consumer rights, such as the Rights to Access, Delete, or Portability, are subject to certain limitations and exceptions and are not absolute rights.

How to exercise your privacy rights

To make a request under any of the above rights, please send an email to [YLS privacy email] and include in the subject line the type of privacy right to which the request relates. We will do our best to respond to your request within 45 days of receipt.  If additional time is needed to respond to your request, we may extend the time to respond a further 45 days.

If we are unable to fulfil your request, we will inform you of that and the reasons for it within 45 days of receiving your request, including any appeal process . If you disagree with the decision and reasons, you may appeal the decision.

Third Party Links

Our Site may, from time to time, contain links to and from the website of third parties. If you follow a link to any of these websites, please note we do not review, control or monitor the practices, information or materials on any other website, and are not responsible or liable for the communications, information, content or materials from or the practices and policies (including without limitation privacy or data collection practices or policies) of any of those websites. These websites have their own privacy policies. Please check these policies before you submit any Personal Data to these websites.

How We Respond To Do-Not-Track Signals

Our Site does not respond to automated browser signals regarding tracking mechanisms, which may include “Do Not Track” instructions and other global privacy signals.

Data Retention Periods

We retain your Personal Data for as long as necessary for the purposes for which it was collected, for example as long as you maintain an account with us.  In certain instances, we may keep it longer if:

• it is necessary to comply with any legal requirement;
• it is necessary for backup and disaster recovery purposes; or
• it is necessary to protect our legal interests or otherwise pursue our legal rights and remedies.

We reserve the right to retain indefinitely data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable.

Business Transfer

In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, we retain the right to transfer your Personal Data to the successor business.  The new business would retain the right to use your Personal Data according to the terms of this Policy as well as to any changes to this Policy as instituted by the new business.

Changes To Our Privacy Policy

We reserve the right to change this Policy. The updated Policy will be posted on this page with a  revised “Effective Date” at the top of this Policy.  Changes that we may make will be effective upon being posted on this page.  We encourage you to periodically review this Policy to keep up to date on how we are handling your Personal Data.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be directed to us:

Your Linen Service, LLC

875 E Bank Street, Petersburg, VA 23803

[telephone number]

4861-5453-2843, v. 1